Minerva Support - Knowledge Base | FAQ | Glossary

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Knowledge Base FAQ Glossary and Tickets plugin for WordPress with built-in Analytics

Add documentation and track its performance instantly!

Features

• Ajax intuitive Live Search with multiple themes
• Analytics dashboard, with views, likes and dislikes weekly / monthly graph
• Search analytics – see what users searched for and which results they received
• Shortcode builder
• WooCommerce Integration
• Elementor widgets
• Support tickets (ticketing system)
• Guest tickets and user tickets
• Support agents and managers
• Gutenberg ready
• Article attachments
• Guest posting / Frontend submission
• Software versions labels
• Visual Composer elements available
• One-click demo import
• Articles feedback with optional email notifications
• Content restriction. Restrict access to articles based on user role. Show login form and teaser to users who are not registered.
• 1000+ Google Fonts with flexible load options
• Articles text color and typography
• FAQ module
• Glossary Tooltips
• Feature Requests module
• Google Analytics integration
• Search on articles and topics pages
• Search for articles using tags
• Custom order of topics (drag n drop)
• Custom order of articles (drag n drop)
• Home page box or list layout, with 2, 3 or 4 columns
• Dynamic Table of Contents in articles
• Custom post type slugs
• Breadcrumbs on topics and articles pages
• Nested categories support
• Multiple sidebars for each page type
• Optionally can display page content on knowledge base page
• Icons for topics or articles (600+ icons)
• Show or hide article views, likes and dislikes buttons and count with custom icons
• Estimated reading time for articles
• Enable or disable comments
• Automatic updates
• Use our templates or switch to your theme default templates
• Override plugin templates from theme
• Topic and articles widgets
• Topics, articles and search shortcodes
• Tip, Info and Warning content shortcodes for use in our articles, with custom colors and icons
• Responsive design
• Documentation
• Optimized for speed
• Translation & WPML ready
• RTL support

Changelog

### Version 2.0.7 – Aug 5, 2021

• New: Feature Requests module added, with permissions, settings and drag-n-drop sorting.
• New: ReCaptcha added for ticket / login / register forms.
• New: Option to open tickets on behalf of registered customers as admin/agent/manager.
• New: Excerpt layout for Glossary list module, with configuration settings.
• New: Responsive size controls added in Elementor KB modules.
• New: Option to disable KB search form submit - search results page on pressing the Enter key.
• New: Added option for Related block to display other articles from the current topic. Also added in Gutenberg, Elementor and VC.
• New: Option to exclude specific pages from Glossary highlighting.
• New: Options to configure form button colours on ticket forms.
• New: Multiple translation client-side strings added as options for tickets (upload, credentials, etc.).
• New: Added Category filter in FAQ questions admin post list.
• Fixed: WordPress 5.8 compatibility fixes.
• Fixed: Ticket count in Dashboard now only includes New and Open statuses.
• Fixed: Form Editor now allows adding system fields, which were removed by the editor. Also many other form editor fixes and improvements.
• Fixed: RTL layout for a ticket reply.
• Fixed: Attachments icon missing in admin on Font Awesome v5.
• Fixed: Glossary not highlighted on some Elementor pages.
• Fixed: Unnecessary shortcodes render removed in ticket replies in the admin.
• Fixed: More informative ticket error messages on the client-side.
• Fixed: POT file for translations updated.

### Version 2.0.6 – May 12, 2021

• New: Added Font Awesome 5 support for all the major modules.
• New: FAQ views tracking.
• Update: Visual Composer (WPBakery Page Builder) fixes and compatibility updates, tested on the latest version.
• Update: Mobile_Detect library updated to the latest version (better mobile devices support).
• Fixed: Form Editor field changes not saved when switching to a different row.
• New: Added many translation options for tickets.
• New: Added standalone file upload button for ticket forms.
• New: Custom redirect option for non-logged-in users when trying to view tickets.
• Fixed: Post ID instead of dynamic ticket ID displayed in user tickets list shortcode.
• Fixed: Glossary tooltip not fully visible when near the page left/right edge.

### Version 2.0.5 – Mar 16, 2021

• New: Print button added in articles
• New: WooCommerce integration - KB Tab on Product pages
• New Workflow for Tickets: New => Pending => Open => Closed
• Added filter to show / hide attachments links
• Added an option to include empty KB Topics in WP Sitemaps XML
• Added 200+ Google Fonts
• Added options to edit ticket statuses (name, colors, icon)
• Fixed: page zoom on mobile when focusing in search
• Fixed: not equal item width when Topic rows are not full
• Minor PHP8 compatibility fixes
• Added an option to control ticket replies order on the client side
• Fixed: wierd behavior of widget title when setting it to empty value
• Fixed: restricted articles were not removed from tree of contents widget
• WordPress 5.7 compatibility checks & fixes
• Fixed: Apply topic restriction filter option conflict with article restriction

### Full change log is available on plugin site or CodeCanyon page