Minerva Support - Knowledge Base | FAQ | Glossary

Minerva Support - Knowledge Base | FAQ | Glossary

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Knowledge Base FAQ Glossary and Tickets plugin for WordPress with built-in Analytics

Add documentation and track its performance instantly!


  • Ajax intuitive Live Search with multiple themes
  • Analytics dashboard, with views, likes and dislikes weekly / monthly graph
  • Search analytics – see what users searched for and which results they received
  • Shortcode builder
  • WooCommerce Integration
  • Elementor widgets
  • Support tickets (ticketing system)
  • Guest tickets and user tickets
  • Support agents and managers
  • Gutenberg ready
  • Article attachments
  • Guest posting / Frontend submission
  • Software versions labels
  • Visual Composer elements available
  • One-click demo import
  • Articles feedback with optional email notifications
  • Content restriction. Restrict access to articles based on user role. Show login form and teaser to users who are not registered.
  • 1000+ Google Fonts with flexible load options
  • Articles text color and typography
  • FAQ module
  • Glossary Tooltips
  • Feature Requests module
  • Google Analytics integration
  • Search on articles and topics pages
  • Search for articles using tags
  • Custom order of topics (drag n drop)
  • Custom order of articles (drag n drop)
  • Home page box or list layout, with 2, 3 or 4 columns
  • Dynamic Table of Contents in articles
  • Custom post type slugs
  • Breadcrumbs on topics and articles pages
  • Nested categories support
  • Multiple sidebars for each page type
  • Optionally can display page content on knowledge base page
  • Icons for topics or articles (600+ icons)
  • Show or hide article views, likes and dislikes buttons and count with custom icons
  • Estimated reading time for articles
  • Enable or disable comments
  • Automatic updates
  • Use our templates or switch to your theme default templates
  • Override plugin templates from theme
  • Topic and articles widgets
  • Topics, articles and search shortcodes
  • Tip, Info and Warning content shortcodes for use in our articles, with custom colors and icons
  • Responsive design
  • Documentation
  • Optimized for speed
  • Translation & WPML ready
  • RTL support


### Version 2.0.7 – Aug 5, 2021

  • New: Feature Requests module added, with permissions, settings and drag-n-drop sorting.
  • New: ReCaptcha added for ticket / login / register forms.
  • New: Option to open tickets on behalf of registered customers as admin/agent/manager.
  • New: Excerpt layout for Glossary list module, with configuration settings.
  • New: Responsive size controls added in Elementor KB modules.
  • New: Option to disable KB search form submit - search results page on pressing the Enter key.
  • New: Added option for Related block to display other articles from the current topic. Also added in Gutenberg, Elementor and VC.
  • New: Option to exclude specific pages from Glossary highlighting.
  • New: Options to configure form button colours on ticket forms.
  • New: Multiple translation client-side strings added as options for tickets (upload, credentials, etc.).
  • New: Added Category filter in FAQ questions admin post list.
  • Fixed: WordPress 5.8 compatibility fixes.
  • Fixed: Ticket count in Dashboard now only includes New and Open statuses.
  • Fixed: Form Editor now allows adding system fields, which were removed by the editor. Also many other form editor fixes and improvements.
  • Fixed: RTL layout for a ticket reply.
  • Fixed: Attachments icon missing in admin on Font Awesome v5.
  • Fixed: Glossary not highlighted on some Elementor pages.
  • Fixed: Unnecessary shortcodes render removed in ticket replies in the admin.
  • Fixed: More informative ticket error messages on the client-side.
  • Fixed: POT file for translations updated.

### Version 2.0.6 – May 12, 2021

  • New: Added Font Awesome 5 support for all the major modules.
  • New: FAQ views tracking.
  • Update: Visual Composer (WPBakery Page Builder) fixes and compatibility updates, tested on the latest version.
  • Update: Mobile_Detect library updated to the latest version (better mobile devices support).
  • Fixed: Form Editor field changes not saved when switching to a different row.
  • New: Added many translation options for tickets.
  • New: Added standalone file upload button for ticket forms.
  • New: Custom redirect option for non-logged-in users when trying to view tickets.
  • Fixed: Post ID instead of dynamic ticket ID displayed in user tickets list shortcode.
  • Fixed: Glossary tooltip not fully visible when near the page left/right edge.

### Version 2.0.5 – Mar 16, 2021

  • New: Print button added in articles
  • New: WooCommerce integration - KB Tab on Product pages
  • New Workflow for Tickets: New => Pending => Open => Closed
  • Added filter to show / hide attachments links
  • Added an option to include empty KB Topics in WP Sitemaps XML
  • Added 200+ Google Fonts
  • Added options to edit ticket statuses (name, colors, icon)
  • Fixed: page zoom on mobile when focusing in search
  • Fixed: not equal item width when Topic rows are not full
  • Minor PHP8 compatibility fixes
  • Added an option to control ticket replies order on the client side
  • Fixed: wierd behavior of widget title when setting it to empty value
  • Fixed: restricted articles were not removed from tree of contents widget
  • WordPress 5.7 compatibility checks & fixes
  • Fixed: Apply topic restriction filter option conflict with article restriction

### Full change log is available on plugin site or CodeCanyon page